Your shop isn't a call center. Take back control of your schedule.
Stop answering calls asking for quotes and dealing with walk-ins without appointments.
Each channel is managed differently
Calls are filtered. WhatsApp is used to book appointments.
Voice channel
Incoming call
New customer
+34 6XX XXX XXX
WhatsApp channel
Incoming message
New customer
+34 6XX XXX XXX
Each channel is managed differently. The AI decides when to intervene and when not to.
It doesn't matter where the customer starts.
One calendar. One history. No confusion.
Web
Phone call
WhatsApp
Week schedule
Mon
09:00 MOT check
11:30 Oil change
Tue
10:00 Front brakes
Wed
09:30 Engine diagnostic
16:00 Clutch
Thu
10:00 John Smith
Fri
09:00 General service
Phone call
WhatsApp
Web
John Smith
Toyota Camry 2018
Thu 10:00
Service + oil change
Booked via WhatsApp
Appointment confirmed
If a customer starts on the web and finishes on WhatsApp, we recognize it's the same person and don't duplicate anything.
Without this approach, this is usually the day-to-day:
✗
10-minute calls for quotes that never close.
✗
Constant interruptions that extend your day and your mechanics'.
✗
Customers taking up space in the workshop without prior notice.
The problem isn't the calls.
It's that they interrupt work that actually generates income.
Automating the initial filter isn't "being cold", it's being efficient with your time and the customer's.
This is one of Deru's operational solutions.
See other solutions